When a spreadsheet becomes an operational risk
How to tell when a useful spreadsheet has quietly become critical business infrastructure — and what to do next.
Read article →Insights
Practical thinking about the systems underneath the business.
Short, useful guidance on deciding what to automate, when to integrate, when to build, and how to recognize operational problems before they become expensive.
You probably do not need another SaaS product
Why the missing piece in many businesses is the operating layer between software products, not another subscription.
Read article →What should a business automate first?
A practical way to prioritize automation opportunities without starting with the flashiest technology.
Read article →How to know if you actually need custom software
A decision framework for choosing between process changes, off-the-shelf software, integration, and a custom build.
Read article →The hidden cost of employees copying data between systems
Manual re-entry looks inexpensive because it is distributed across the day. In aggregate, it can become a major source of waste and operational risk.
Read article →Build vs. buy: when custom software earns its cost
A practical comparison of buying software, integrating existing tools, and building a custom operational system.
Read article →Who owns a business system after launch?
Why maintenance, onboarding, training, documentation, and roadmap ownership matter after custom software goes live.
Read article →How to phase a custom software project without building half a product
A practical way to divide a larger systems roadmap into useful releases that create value before the entire platform is finished.
Read article →Start with the problem
